/**
 * tickets-torre.css
 * CSS consolidado para formularios, detalle de ticket, panel soporte y metabox admin.
 */


/* =========================================================
   FORMULARIO DE TICKETS
========================================================= */

.tickets-form-wrapper {
    width: 100%;
    max-width: 1180px;
    margin: 0 auto;
}

.tickets-form-wrapper .uk-card {
    background: #ffffff;
    border: 1px solid #d9e1ea;
    border-radius: 16px;
    box-shadow: 0 12px 35px rgba(15, 23, 42, 0.08);
}

.tickets-form-wrapper .uk-card-title {
    color: #009b36;
    font-size: 34px;
    font-weight: 500;
    margin-bottom: 30px;
}

.tickets-form-wrapper .uk-form-label {
    display: block;
    color: #1f2937;
    font-size: 15px;
    font-weight: 600;
    margin-bottom: 8px;
}

.tickets-form-wrapper .uk-grid-small>* {
    margin-bottom: 22px;
}

.tickets-form-wrapper .uk-input,
.tickets-form-wrapper .uk-select,
.tickets-form-wrapper .uk-textarea {
    width: 100%;
    background-color: #ffffff !important;
    border: 1.5px solid #b9c4d0 !important;
    border-radius: 10px !important;
    color: #111827 !important;
    font-size: 16px;
    min-height: 48px;
    padding: 10px 14px;
    box-shadow: inset 0 1px 2px rgba(15, 23, 42, 0.04);
    transition: border-color 0.2s ease, box-shadow 0.2s ease, background-color 0.2s ease;
}

.tickets-form-wrapper .uk-textarea {
    min-height: 130px;
    resize: vertical;
}

.tickets-form-wrapper .uk-input:hover,
.tickets-form-wrapper .uk-select:hover,
.tickets-form-wrapper .uk-textarea:hover {
    border-color: #7b8794 !important;
}

.tickets-form-wrapper .uk-input:focus,
.tickets-form-wrapper .uk-select:focus,
.tickets-form-wrapper .uk-textarea:focus {
    background-color: #ffffff !important;
    border-color: #009b36 !important;
    box-shadow: 0 0 0 4px rgba(0, 155, 54, 0.14);
    outline: none;
}

.tickets-form-wrapper .uk-select {
    cursor: pointer;
    appearance: auto;
}

.tickets-form-wrapper input[type="file"].uk-input {
    height: auto;
    min-height: 48px;
    padding: 10px;
    cursor: pointer;
}

.tickets-form-wrapper .uk-text-meta {
    margin-top: 6px;
    color: #6b7280;
    font-size: 13px;
}

.tickets-form-wrapper .js-motivos-dinamicos-wrap {
    width: 100%;
    margin-top: -6px;
}

.tickets-form-wrapper .js-motivo-block {
    background: #f8fafc;
    border: 1px solid #d9e1ea;
    border-left: 5px solid #009b36;
    border-radius: 14px;
    box-shadow: none;
    margin-top: 0 !important;
}

.tickets-form-wrapper .js-motivo-block h4,
.tickets-form-wrapper .js-motivo-block h5 {
    color: #009b36;
    font-weight: 600;
    margin-bottom: 22px;
}

.tickets-form-wrapper .uk-form-danger {
    border-color: #dc2626 !important;
    background-color: #fff7f7 !important;
    box-shadow: 0 0 0 4px rgba(220, 38, 38, 0.12);
}

.tickets-form-wrapper .js-field-error {
    border-radius: 8px;
    font-size: 14px;
    margin-top: 8px !important;
}

.tickets-form-wrapper .js-form-alert,
.tickets-form-wrapper .js-success-message {
    border-radius: 10px;
    font-size: 15px;
}

.tickets-form-wrapper .uk-button-primary {
    background-color: #009b36;
    border-radius: 10px;
    font-weight: 600;
    min-height: 48px;
    padding: 0 32px;
    text-transform: none;
}

.tickets-form-wrapper .uk-button-primary:hover {
    background-color: #007f2d;
}

.tickets-form-wrapper .uk-hidden {
    display: none !important;
}

@media (max-width: 960px) {
    .tickets-form-wrapper .uk-card {
        padding: 24px;
    }

    .tickets-form-wrapper .uk-card-title {
        font-size: 28px;
    }
}


/* =========================================================
   DETALLE DE TICKET
========================================================= */

.ticket-torre-wrapper {
    width: 100%;
    max-width: 1180px;
    margin: 0 auto;
}

.ticket-torre-wrapper .uk-card {
    background: #ffffff;
    border: 1px solid #d9e1ea;
    border-radius: 16px;
    box-shadow: 0 12px 35px rgba(15, 23, 42, 0.08);
}

.ticket-torre-wrapper .uk-card-title {
    color: #009b36;
    font-size: 34px;
    font-weight: 500;
    margin-bottom: 12px;
}

.ticket-torre-wrapper .uk-form-label {
    display: block;
    color: #1f2937;
    font-size: 15px;
    font-weight: 600;
    margin-bottom: 8px;
}

.ticket-torre-wrapper .uk-input,
.ticket-torre-wrapper .uk-select,
.ticket-torre-wrapper .uk-textarea {
    width: 100%;
    background-color: #ffffff !important;
    border: 1.5px solid #b9c4d0 !important;
    border-radius: 10px !important;
    color: #111827 !important;
    font-size: 16px;
    min-height: 48px;
    padding: 10px 14px;
    box-shadow: inset 0 1px 2px rgba(15, 23, 42, 0.04);
}

.ticket-torre-wrapper .uk-textarea {
    min-height: 140px;
    resize: vertical;
}

.ticket-torre-wrapper .uk-input:focus,
.ticket-torre-wrapper .uk-select:focus,
.ticket-torre-wrapper .uk-textarea:focus {
    background-color: #ffffff !important;
    border-color: #009b36 !important;
    box-shadow: 0 0 0 4px rgba(0, 155, 54, 0.14);
    outline: none;
}

.ticket-torre-wrapper .uk-button-primary {
    background-color: #009b36;
    border-radius: 10px;
    font-weight: 600;
    min-height: 46px;
    padding: 0 26px;
    text-transform: none;
}

.ticket-torre-wrapper .uk-button-primary:hover {
    background-color: #007f2d;
}

.ticket-torre-wrapper .uk-button-default {
    border-radius: 10px;
    font-weight: 600;
    min-height: 42px;
    padding: 0 20px;
    text-transform: none;
}

.ticket-torre-badge {
    display: inline-block;
    background: #f8fafc;
    border: 1px solid #d9e1ea;
    border-left: 5px solid #009b36;
    border-radius: 10px;
    padding: 10px 14px;
    color: #1f2937;
    font-weight: 600;
    margin-right: 8px;
    margin-bottom: 8px;
}

.ticket-torre-detail-section {
    margin-top: 26px;
}

.ticket-torre-detail-section h4,
.ticket-torre-side-card h4,
.ticket-torre-side-card h5 {
    color: #009b36;
    font-weight: 600;
    margin-bottom: 14px;
}

.ticket-torre-detail-table th {
    width: 230px;
    color: #1f2937;
    font-weight: 700;
    vertical-align: top;
}

.ticket-torre-detail-table td {
    color: #111827;
    vertical-align: top;
}

.ticket-torre-description-box {
    background: #f8fafc;
    border: 1px solid #d9e1ea;
    border-radius: 12px;
    padding: 16px;
    color: #111827;
    line-height: 1.6;
}

.ticket-torre-side-card {
    background: #ffffff;
    border: 1px solid #d9e1ea;
    border-radius: 16px;
    box-shadow: 0 12px 35px rgba(15, 23, 42, 0.08);
    padding: 24px;
}

.ticket-torre-response-item {
    border: 1px solid #d9e1ea;
    border-left: 5px solid #009b36;
    border-radius: 12px;
    padding: 16px;
    margin-bottom: 14px;
}

.ticket-torre-response-internal {
    border-left-color: #f59e0b;
    background: #fffbeb;
}

.ticket-torre-response-customer {
    border-left-color: #009b36;
    background: #f8fafc;
}

.ticket-torre-response-type {
    display: inline-block;
    margin-bottom: 10px;
    padding: 5px 10px;
    border-radius: 8px;
    font-size: 12px;
    font-weight: 700;
    line-height: 1;
}

.ticket-torre-response-internal .ticket-torre-response-type {
    background: #f59e0b;
    color: #111827;
}

.ticket-torre-response-customer .ticket-torre-response-type {
    background: #009b36;
    color: #ffffff;
}

.ticket-torre-response-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    font-size: 13px;
    color: #6b7280;
    margin-bottom: 10px;
}

.ticket-torre-response-message {
    color: #111827;
    line-height: 1.6;
}

.ticket-torre-attachments a {
    color: #009b36;
    font-weight: 600;
}

.ticket-torre-flash {
    border-radius: 10px;
    font-size: 15px;
}

.ticket-torre-back {
    margin-bottom: 18px;
}

.ticket-torre-status-box,
.ticket-torre-internal-box,
.ticket-torre-customer-box {
    border-radius: 14px;
    padding: 18px;
    margin-bottom: 24px;
}

.ticket-torre-status-box {
    background: #f8fafc;
    border: 1px solid #d9e1ea;
}

.ticket-torre-internal-box {
    background: #fffbeb;
    border: 1px solid #fcd34d;
}

.ticket-torre-customer-box {
    background: #f8fafc;
    border: 1px solid #d9e1ea;
}

.ticket-torre-response-item,
.ticket-torre-response-message,
.ticket-torre-description-box,
.ticket-torre-detail-table td,
.ticket-torre-attachments,
.ticket-torre-attachments li,
.ticket-torre-attachments a {
    max-width: 100%;
    overflow-wrap: anywhere;
    word-break: break-word;
}

.ticket-torre-response-message {
    white-space: normal;
}

.ticket-torre-response-files {
    max-width: 100%;
    overflow: hidden;
}

.ticket-torre-submit-button {
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    width: 100% !important;
    min-height: 44px !important;
    height: auto !important;
    padding: 11px 18px !important;
    border-radius: 10px !important;
    font-size: 15px !important;
    font-weight: 700 !important;
    line-height: 1.2 !important;
    text-align: center !important;
    white-space: nowrap !important;
    text-transform: none !important;
}

.ticket-torre-submit-button:hover {
    text-decoration: none !important;
}

@media (max-width: 960px) {

    .ticket-torre-wrapper .uk-card,
    .ticket-torre-side-card {
        padding: 24px;
    }

    .ticket-torre-wrapper .uk-card-title {
        font-size: 28px;
    }

    .ticket-torre-detail-table th {
        width: 150px;
    }
}


/* =========================================================
   PANEL DE SOPORTE
========================================================= */

.soporte-torre-wrapper {
    width: 100%;
    max-width: 1180px;
    margin: 0 auto;
}

.soporte-torre-wrapper .uk-card {
    background: #ffffff;
    border: 1px solid #d9e1ea;
    border-radius: 16px;
    box-shadow: 0 12px 35px rgba(15, 23, 42, 0.08);
}

.soporte-torre-wrapper .uk-card-title {
    color: #009b36;
    font-size: 34px;
    font-weight: 500;
    margin-bottom: 30px;
}

.soporte-torre-wrapper .uk-form-label {
    display: block;
    color: #1f2937;
    font-size: 15px;
    font-weight: 600;
    margin-bottom: 8px;
}

.soporte-torre-wrapper .uk-select {
    width: 100%;
    background-color: #ffffff !important;
    border: 1.5px solid #b9c4d0 !important;
    border-radius: 10px !important;
    color: #111827 !important;
    font-size: 16px;
    min-height: 48px;
    padding: 10px 14px;
    box-shadow: inset 0 1px 2px rgba(15, 23, 42, 0.04);
}

.soporte-torre-wrapper .uk-select:focus {
    background-color: #ffffff !important;
    border-color: #009b36 !important;
    box-shadow: 0 0 0 4px rgba(0, 155, 54, 0.14);
    outline: none;
}

.soporte-torre-wrapper .uk-button-primary {
    background-color: #009b36;
    border-radius: 10px;
    font-weight: 600;
    min-height: 42px;
    padding: 0 24px;
    text-transform: none;
}

.soporte-torre-wrapper .uk-button-primary:hover {
    background-color: #007f2d;
}

.soporte-torre-wrapper .uk-button-default {
    border-radius: 10px;
    font-weight: 600;
    min-height: 42px;
    padding: 0 18px;
    text-transform: none;
}

.soporte-torre-wrapper .torre-ticket-view-button {
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    width: auto !important;
    min-width: 72px !important;
    max-width: 110px !important;
    height: 34px !important;
    min-height: 34px !important;
    padding: 0 14px !important;
    border: 0 !important;
    border-radius: 8px !important;
    background: #009b36 !important;
    color: #ffffff !important;
    font-size: 14px !important;
    font-weight: 600 !important;
    line-height: 1 !important;
    text-align: center !important;
    text-decoration: none !important;
    text-transform: none !important;
    white-space: nowrap !important;
    box-shadow: none !important;
}

.soporte-torre-wrapper .torre-ticket-view-button:hover {
    background: #007f2d !important;
    color: #ffffff !important;
    text-decoration: none !important;
}

.soporte-torre-wrapper .uk-alert-danger,
.soporte-torre-wrapper .uk-alert-primary {
    border-radius: 10px;
    font-size: 15px;
}

.soporte-torre-wrapper .torre-ticket-area-badge {
    display: inline-block;
    background: #f8fafc;
    border: 1px solid #d9e1ea;
    border-left: 5px solid #009b36;
    border-radius: 10px;
    padding: 10px 14px;
    color: #1f2937;
    font-weight: 600;
}

.soporte-torre-wrapper .uk-table th {
    color: #1f2937;
    font-weight: 700;
}

.soporte-torre-wrapper .uk-table td {
    vertical-align: middle;
}

.soporte-torre-wrapper .page-numbers {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 36px;
    min-height: 36px;
    padding: 0 12px;
    border: 1px solid #d9e1ea;
    border-radius: 8px;
    color: #1f2937;
    background: #ffffff;
    font-weight: 600;
}

.soporte-torre-wrapper .page-numbers.current {
    background: #009b36;
    border-color: #009b36;
    color: #ffffff;
}

.soporte-torre-wrapper .page-numbers:hover {
    text-decoration: none;
    border-color: #009b36;
}


/* =========================================================
   ADMIN: RESPUESTAS DE TICKET
========================================================= */

.ticket-torre-admin-response {
    border: 1px solid #ccd0d4;
    background: #fff;
    padding: 12px;
    margin-bottom: 12px;
}

.ticket-torre-admin-response-meta {
    color: #646970;
    font-size: 12px;
    margin-bottom: 8px;
}

.ticket-torre-admin-response-message {
    background: #f6f7f7;
    padding: 10px;
    margin-bottom: 8px;
    white-space: pre-wrap;
}

.ticket-torre-admin-response-files ul {
    margin: 0;
    padding-left: 18px;
}